Refund policy

Nettetal Nigeria Limited

This policy applies specifically to fragrance and perfume products sold by Nettetal Nigeria Limited and is designed in line with consumer protection best practices and safety standards applicable in Nigeria.

Returns

We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return.

Due to the hygienic and safety nature of fragrance products, returns are only accepted if:

  • The item is unused, unopened, and unsprayed

  • The factory seal remains intact

  • The product is in its original packaging

  • All labels, inserts, and safety information remain intact

  • A receipt or valid proof of purchase is provided

🚫 Opened, used, sprayed, or tampered fragrance products are strictly non-returnable, in line with consumer safety and hygiene regulations.

How to Request a Return

To initiate a return, please contact us via email:
📧 contactus@nettetalng.com

Once your request is reviewed and approved, we will provide return instructions.

📍 Return Address:
Nettetal Nigeria Limited
53 Gana Street, Maitama,
FCT Abuja, Nigeria

⚠️ Items returned without prior approval will not be accepted.

For enquiries, you may also reach us via phone:
📞 0916 883 0018

Damaged, Leaking, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your fragrance product arrives:

  • Damaged

  • Leaking

  • Broken

  • Incorrect

Kindly notify us within 24 hours of delivery, providing clear photos or videos showing:

  • The product condition

  • The packaging

  • The outer delivery box (where applicable)

This allows us to promptly investigate and resolve the issue.

Delivery & Risk Transfer (Important)

Nettetal Nigeria Limited ensures that all fragrance products are properly packaged, sealed, and dispatched in good condition.

Once an order is successfully delivered and acknowledged by the customer or the customer’s designated recipient:

  • Ownership and risk transfer to the customer

  • Nettetal Nigeria Limited will not be liable for:

    • Damage caused by mishandling after delivery

    • Exposure to heat, sunlight, or improper storage

    • Loss, theft, or tampering after delivery confirmation

We strongly advise customers to inspect their items at the point of delivery and report any issues immediately.

Non-Returnable Items

For safety, hygiene, and regulatory reasons, the following items are not eligible for return:

  • Opened, used, or sprayed fragrance products

  • Tester units

  • Discounted or sale items

  • Gift cards

  • Promotional or clearance items

Exchanges

We do not offer direct exchanges for fragrance products.

To receive a different item:

  1. Submit a return request (if eligible and approved), and

  2. Place a new order for the desired fragrance.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to the original payment method

  • Please allow up to 10 business days for processing, depending on your bank or payment provider

If more than 15 business days have passed since approval, kindly contact us at:
📧 contactus@nettetalng.com

Contact Information

Nettetal Nigeria Limited
📍 53 Gana Street, Maitama, FCT Abuja, Nigeria
📧 contactus@nettetalng.com
📞 0916 883 0018